Return Policy   We firmly stand behind all the products we offer to our customers. If you are not 100% satisfied with any part of your order on this website. You must notify us within 30 days from receipt of shipment of any damages or shortages or any problems you may have.   If you need to return an item please email us at: returns@jrjfirstaid.com and we will contact you within 24-48 hours and give you exact instructions on how to return your order. Return instructions differ from product to product and therefore we must handle each return on a case by case basis.   We will make every effort to remedy any problems that may arise. Due to the mandated health codes, food and water items are non-refundable. If necessary, we will substitute an item of equal or greater value when that item is unavailable from our suppliers.   If you wish to cancel your order, we must be notified by phone or by email before your item has been shipped. For all other cancellation requests, please refer to the return policy above. Damaged Merchandise:   Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the packing list notifying the driver immediately. Refuse the delivery if any products are visibly damaged. Notify us immediately at 1-877-247-2434. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We cannot be responsible for damage caused by the freight carrier. We will promptly resend any part or all of your order if necessary after you notify us of the products damaged or if you have to refuse the entire shipment.     Manufacturers Defects:   If a product appears to have a manufacturers defect, call us at 1-877-247-AID4-U for instructions. Do not return Items to us without first calling to receive instructions. If an item is to be returned to us due to manufacturers defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the box. Typically, we issue a pick up ticket to the delivery service for all defect returns.     Return Merchandise Policy:   Permission for any return merchandise must be secured from our return department. For questions about returning merchandise please use our Feedback Form to submit a request to our Return Department. Health Department regulations forbid us from accepting returns on all food and water items. The return of non-defective merchandise when authorized may incur a 20% re-stocking fee. No packages will be accepted without a Return Authorization Number written on the box.     After a return is authorized by our return department: 1. Return the item to the address given to you by our return department. 2. Write the Return Authorization Number on the box. 3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error